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Contract Signoff

Objectives

The objective of the contract is to get customer signoff on the terms and conditions as well as on the proposal/SOW contents. Contract sign off also considers as a formal authorization to start a new project.

Process Entry/Exit Criteria

Entry Criteria Exit Criteria
  • Project Proposal/SOW is accepted by the customer
  • Project Contract is signed off.

Process Inputs/Outputs

Inputs Outputs
  • Customer accepted Proposal/SOW
  • Signed Contract.

Tasks

  1. After acceptance of the proposal/SOW, Higher Management/DevMgr/Internal Contact Person documents the service agreement and submits to the customer for signoff as required.
  2. If a customer raises any concerns or issues, Higher Management/DevMgr/Internal Contact Person negotiates with the customer to clarify them or revises the contract to address customer issues and concerns.
  3. If the contract is revised, it is resubmitted to the customer and gets signed off.
Guidelines for Contract Signoff
  1. In absence of service agreement, Proposal or SOW signoff is also served as a formal contract.
  2. If the customer is not interested in signing a formal contract, a go-ahead email from the customer will be considered as a substitute of contract.